Registration portal errors and how to fix them

These are the three errors families hit most often, and what to do about each:

"The cart contains a program that is frozen, full, expired or duplicated"
Usually means the program has reached capacity, the same program is already in your cart or account, or the registration window has closed. Empty your cart, sign out and back in, and re-add only the program you need. If it persists, email us a screenshot with the participant's name and the program that triggers it.

"Conflicting class schedule with a previous registration"
This appears when a parent registers themselves after registering their child — both programs share the same contest-day time slot, so the conflict check fires incorrectly. Email us your child's Confirmation ID and a screenshot, and we will complete the parent registration from our side.

"Bad gateway" or the payment page will not load
A temporary payment-processor issue, not a problem with your card. Wait 15–30 minutes and retry in a fresh browser session. If a registration deadline is days away, email us the same day so we know you attempted on time.

In every case, include: the participant's full name, the program, your Confirmation ID if you have one, and a screenshot. That is everything we need to fix it fast.